License Re-Activation Policies
BackupEDGE Re-Activation Policies
Under most circumstances, including product updates and RecoverEDGE bare metal disaster recovery, it is never necessary to re-activate a BackupEDGE license.
Should the situation arise, you may generally re-activate a BackupEDGE license using the original BackupEDGE version and your original activation form and key, on the operating system version where it was originally activated. If you do not have this form please check with your reseller as many resellers retain this information on your behalf.
Please review the information below to determine re-activation eligibility, requirements and fees.
If needed, please download the re-activation order form HERE.
UNDER A CURRENT SUPPORT AND MAINTENANCE SUBSCRIPTION: (Version 3.x‡)
| Reason for Re-activation | Resolution |
|---|---|
| Manual rebuild after a disaster - exact same operating system release and hardware. | Use original activation form or request re-activation from Microlite - No Charge. |
| Manual rebuild after a disaster - exact same operating system release, newer hardware. | Use original activation form or request re-activation from Microlite - No Charge. |
| Manual rebuild after a disaster - newer operating system release. | Install latest release of BackupEDGE 3.x. Use current serial number on registration form or request new serial number from Microlite if going from 2.x to 3.x. No Charge. |
| Migrate to newer operating system releases or any supported operating system. | Install latest release of BackupEDGE 3.x. Use current serial number on registration form or request new serial number from Microlite if going from 2.x to 3.x. No Charge. Old server can't be used after new server activated. |
| Change Host Name. | Request re-activation from Microlite - No Charge. |
| Change Company Name.† | Licenses are not transferable - new license must be purchased. |
† A company name may be changed in the event the original company has been acquired by the new company. Contact Microlite Corporation for details. No Charge if under a current Support and Maintenance Subscription.
‡ Support and Maintenance Subscription extensions and renewals for BackupEDGE 2.x products are no longer available.
NOT UNDER A CURRENT SUPPORT AND MAINTENANCE SUBSCRIPTION: (Version 3.x)
| Reason for Re-activation | Resolution |
|---|---|
| Manual rebuild after a disaster - exact same operating system release and hardware. | Use original activation form and original BackupEDGE Release - No Charge.
If form is lost, or any information has changed from the original forms, request re-activation from Microlite - See Fee Schedule Below. |
| Manual rebuild after a disaster - exact same operating system release, newer hardware. | Use original activation form and original BackupEDGE Release - No Charge.
If form is lost, or any information has changed from the original forms, request re-activation from Microlite - See Fee Schedule below. |
| Manual rebuild after a disaster - newer operating system release. | Purchase a Support and Maintenance Subscription Renewal. Install latest release of BackupEDGE. See BE3SMR here. |
| Migrate to newer operating system releases or any supported operating system. | Purchase a Support and Maintenance Subscription Renewal. Install latest release of BackupEDGE. See BE3SMR here. |
| Change Host Name. | Request re-activation from Microlite - See Fee Schedule below. |
| Change Company Name.† | Licenses are not transferable - new license must be purchased. |
† A company name may be changed in the event the original company has been acquired by the new company. Contact Microlite Corporation for details. See Fee Schedule below.
NOT UNDER A CURRENT SUPPORT AND MAINTENANCE SUBSCRIPTION: (Version 2.x)
| Reason for Re-activation | Resolution |
|---|---|
| Manual rebuild after a disaster - exact same operating system release and hardware. | Use original activation form and original BackupEDGE Release - No Charge.
If form is lost, or any information has changed from the original forms, request re-activation from Microlite - See Fee Schedule Below. |
| Manual rebuild after a disaster - exact same operating system release, newer hardware. | Use original activation form and original BackupEDGE Release - No Charge.
If form is lost, or any information has changed from the original forms, request re-activation from Microlite - See Fee Schedule below. |
| Manual rebuild after a disaster - newer operating system release. | Purchase and Install latest release of BackupEDGE (BackupEDGE 2.x is no longer upgradable). See BE3REL here. |
| Migrate to newer operating system releases or any supported operating system. | Purchase and Install latest release of BackupEDGE (BackupEDGE 2.x is no longer upgradable). See BE3REL here. |
| Change Host Name. | Request re-activation from Microlite - See Fee Schedule below. |
| Change Company Name.† | Licenses are not transferable - new license must be purchased. |
Support and Maintenance Subscription extensions and renewals for BackupEDGE 2.x products are no longer available.
† A company name may be changed in the event the original company has been acquired by the new company. Contact Microlite Corporation for details. See Fee Schedule below.
NOT UNDER A CURRENT SUPPORT AND MAINTENANCE SUBSCRIPTION: (Version 1.x)
| Reason for Re-activation | Resolution |
|---|---|
| Manual rebuild after a disaster - exact same operating system release and hardware. | Use original activation form - No Charge.
If form is lost, or any information has changed from the original forms, request re-activation from Microlite - See Fee Schedule Below. |
| Manual rebuild after a disaster - exact same operating system release, newer hardware. | Use original activation form - No Charge.
If form is lost, or any information has changed from the original forms, request re-activation from Microlite - See Fee Schedule below. |
| Manual rebuild after a disaster - newer operating system release. | Purchase and Install latest release of BackupEDGE (BackupEDGE 1.x is no longer upgradable). See BE3REL here. |
| Migrate to newer operating system releases or any supported operating system. | Purchase and Install latest release of BackupEDGE (BackupEDGE 1.x is no longer upgradable). See BE3REL here. |
| Change Host Name. | Request re-activation from Microlite - See Fee Schedule below. |
| Change Company Name.† | Licenses are not transferable - new license must be purchased. |
† A company name may be changed in the event the original company has been acquired by the new company. Contact Microlite Corporation for details. See Fee Schedule below.
FEE SCHEDULE
Re-activation fee for 03.0x products not under Subscription is $233.00.
Re-activation fee for 02.0x $450.00.
All prices listed are in US Dollars. Payment can be made using Visa, MasterCard, Discover or American Express.
