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Title
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Firewall problems with AWS Backups under BackupEDGE.
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Keywords
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BackupEDGE AWS aws0 SonicWall RE*T REST
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Product Release(s)
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03.04.0x 03.03.0x 03.02.0x 03.01.0x 03.00.0x 02.03.01
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Operating System(s)
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All Supported
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Problem Description
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Potential problems arising with Amazon S3 backups with BackupEDGE
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Cause
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We've found that the SonicWALL Gateway Anti-Virus subsystem may suppress the use of HTTP Byte-Range requests to prevent the sectional retrieval and reassembly of potentially malicious content. This is done by terminating the connection and thus preventing the user from receiving the malicious payload.
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Solution
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Override this setting in the SonicWALL by going to Security Services - Gateway Anti-Virus - and click "Configure Gateway AV Settings". Check "Enable HTTP Byte-Range requests with Gateway AV" and click on "OK".
Other firewall appliances may have similar settings. Check your User's Guide.
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